You need to be able to gather customerâ€™s requirements and perform hands-on configuration of products to meet client needs.
You will need to be able to clearly understand conceptualize, document and execute project plans and manage document repository for customers.
Assist in documentation of the project and client-related activities.
Participate in client support activities upon escalation of more complex investigative support issues to your team.
Excellent mathematical/statistics skills
Working knowledge of programming languages/concepts, Ability to write and understand pseudo-code
As part of the implementation process, you will need to perform quality assurance prior to delivery to clients.
You will assist in the development of bespoke test plans that will allow you to determine if the software configuration and data are correct for the clientâ€™s specific use cases.
You will participate in defect finding, logging defects, defect verification and preparing Implementation/QA test plans.
SQL & Reporting
Works with clients and internal teams to gather and define reporting needs.
SQL Query Tool experience.
Create efficient standard and custom reports utilizing data from multiple tables by leveraging SQL queries, pivot tables, statistical formulas, lookups, functions
Who can apply?
Four-year Bachelorâ€™s degree from a college or university required, Computer Science degree preferred. Knowledge of programming languages and SQL is a plus.
0-1 year experience with an IT/Software SaaS company in an implementation, Reporting/ QA role, working knowledge of SaaS and SQL.
Successful candidates will have a balance of functional (business) and technical experience. Ability to analyze problems and provide potential solutions. Ability to analyze and document business processes.
Be able to effectively communicate with technical development teams and with client teams about client requirements.
Superior written and verbal communication skills required.
Strong client and service orientation and a high level of passion for service excellence.
Excellent organization and time management skills with the ability to multi-task effectively prioritize deliverables and function in a flexible environment and delivering completed work on time and with accuracy.
Proficiency in MS Office Suite required.
Proficiency in SQL is required.
What do we offer?
Health & Wellness
Paid time off
Learning at work
Fun at work
Perks and benefits
Care for family
Registered mailing address
2nd Floor, Corporate Park, Image Gardens Rd Silicon Valley, Madhapur, Hyderabad Telangana 500081.