Implementation Manager-Job Description

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Implementation Manager – Full Time

Job location: Hyderabad

Years of Experience: 2-4

Openings: 1

Job Description

Implementation Manager, Hyderabad, India.

You will manage a team of professional services team to implement products for clients on the cloud.

What is the role be like?

  • You need to be able to gather customer’s requirements and perform hands-on configuration of products to meet client needs.
  • You will need to be able to clearly understand conceptualize, document and execute project plans and manage document repository for customers.
  • Assist in documentation of the project and client-related activities.
  • Participate in client support activities upon escalation of more complex investigative support issues to your team.
  • Excellent mathematical/statistics skills
  • Working knowledge of programming languages/concepts, Ability to write and understand pseudo-codes

Who can apply?

  • Four-year Bachelor’s degree from a college or university required, Computer Science degree preferred. Knowledge of programming languages and SQL is a plus.
  • 5 years experience with an IT/Software SaaS company in an implementation, Reporting/ QA role, working knowledge of SaaS and SQL.
  • Successful candidates will have a balance of functional (business) and technical experience. Ability to analyze problems and provide potential solutions. Ability to analyze and document business processes.
  • Be able to effectively communicate with technical development teams and with client teams about client requirements.
  • Superior written and verbal communication skills required.
  • Strong client and service orientation and a high level of passion for service excellence.
  • Excellent organization and time management skills with the ability to multi-task effectively prioritize deliverables and function in a flexible environment and delivering completed work on time and with accuracy.
  • Proficiency in MS Office Suite required.
  • Proficiency in SQL is required.

Quality Assurance

  • As part of the implementation process, you will need to perform quality assurance prior to delivery to clients.
  • You will assist in the development of bespoke test plans that will allow you to determine if the software configuration and data are correct for the client’s specific use cases.
  • You will participate in defect finding, logging defects, defect verification and preparing Implementation/QA test plans.
  • SQL & Reporting
  • Works with clients and internal teams to gather and define reporting needs.
  • SQL Query Tool experience.
  • Create efficient standard and custom reports utilizing data from multiple tables by leveraging SQL queries, pivot tables, statistical formulas, lookups, functions